Contacts and booking
Every enquiry lands on the concierge desk and gets a named reply within one business hour. Call, write or send the form and we will match a format, a vessel and a date.
Three ways to talk to us
- Phone and email enquiries: one business hour
- Written quotes for charters: one business day
- Event-day line answered from boarding to departure
Tell us about your event
Wharf Street, Cairns
Arriving by car
Ten minutes from the Esplanade with secure overnight parking for multi-day voyages. Transfers arranged on request.
Flying in
Cairns Airport is fifteen minutes away. Interstate and international guests arrive the day before most events.
Early-season booking window
Bookings confirmed before the season calendar opens carry early-window pricing: 10% off public event seats and complimentary catering upgrades on private formats. The window closes when the season list is released to the public.
Get it in writing
Leave your email and the concierge will send the early-window terms and hold your eligibility for fourteen days.
The right desk for your question
B2B and corporate
Summits, charters, sponsorships and volume accounts. Formal quotes within one business day.
Salon applications
High roller seating and invitation requests, handled directly and in confidence.
Careers
Dealer, host and galley applications. Seasonal rosters open before each calendar release.
Press and media
Interviews, imagery and press passes for events. Mark your email PRESS for a same-day reply.
Urgent, on the day itself
Running late for boarding, manifest changes, or a guest who cannot find the terminal? The event-day line is answered from the moment check-in opens until the last guest departs.
- Your onboard host's name and direct line
- Terminal check-in window and gate
- Manifest reference for day-of changes
- Weather and boarding updates by SMS
Check a booking status
Enter your booking reference and the concierge confirms status, manifest details and what is left to arrange. Full itineraries live in your booking confirmation emails.
Arrival and transfer steps
Arrive in Cairns
Airport fifteen minutes out; hotels around the Esplanade ten from the terminal.
Check in
Terminal doors open ninety minutes before departure. Photo ID and manifest reference at the desk.
Board
Luggage to your cabin on voyages, welcome drink on all events, host introduction at the rail.
Sail
Gangway up on schedule. The briefing runs during the first circuit of the harbour.