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Frequently asked questions
Booking, gaming, life aboard and private events, answered plainly. If your question is not here, the concierge answers within one business hour.
Booking and payment
Reserving your place
Public events book through the contacts page or by phone;
the concierge confirms by email with your manifest details.
Private formats start the same way and finish with a signed
event agreement and deposit.
Public events typically sell six to ten weeks out. Private
celebrations need six to eight weeks, corporate summits
eight to ten, and full-ship charters four to six months.
Dates hold seven days without deposit while you decide.
Cards and bank transfer for all bookings, and invoiced
corporate accounts on net-30 terms for approved B2B clients.
Tournament buy-ins aboard accept card and cash at the
cashier desk.
Yes, up to 72 hours before departure at no charge, provided
the new guest meets the event's requirements. The concierge
handles manifest updates by email.
Full refund more than 30 days out, credit or half refund
between 30 and 7 days, transfers inside a week. If we
cancel, you choose between a full refund and a credit. Full
detail lives in the
refund policy.
Gaming and rules
At the tables
Only where the format states it. Championship events and the
salon run real-stakes poker under our event licensing.
Themed nights, corporate events and celebrations use fun
money converted to prizes, with no gambling.
Eighteen for real-money formats, verified at check-in and
again at the gaming floor. Fun-money private charters can
admit younger guests with a guardian present.
No. Fun-money formats remove stakes entirely, taught tables
run all evening and dealers actively enjoy teaching. The
masterclass exists for players who want structured
improvement.
Professional dealers from licensed Queensland rooms deal
every game, and tournament directors with mainland series
experience rule the floor. Rulings during play are final and
logged for review.
Championship legs award points by finishing position under
the published structure. Standings update after each leg and
decide seeding and bonus entries at the Grand Final.
Life aboard
The practical details
All events embark at the Cairns Cruise Liner Terminal on
Wharf Street. Check-in opens ninety minutes before
departure; boarding packs arrive by email with your
confirmation.
Vessels are large, stabilised and cruise sheltered waters,
so serious seasickness is uncommon. Ginger tablets sit at
the purser's desk and crew are trained to help. Guests prone
to it should medicate before boarding.
Smart casual is the default. Galas and the salon run black
tie or equivalent; themed nights invite dressing to the
theme but never require it. Decks are flat and heels work
fine.
Yes, at reduced partner fares covering cabins, dining, reef
excursions and the social programme. Around a third of
guests on multi-day voyages never sit at a table.
The galley handles every standard dietary requirement with
notice at booking. Main decks are accessible; tell the
concierge your needs and we will place you on the right
vessel and cabin level.
Private events
Charters and celebrations
On private formats, yes: themes, chips printed with your
branding, bespoke menus, prize structures and itinerary
adjustments within the vessel's range. Your named contact
builds the programme with you.
Ten guests makes a viable private evening aboard Solitaire,
our twenty-guest yacht. Groups of 20 to 60 suit a deck
charter; beyond that you are into corporate summit or
full-ship territory.
Routinely. A corporate summit might add a Gatsby evening; a
charter might include a tournament plus learn-to-play tables
for guests' families. Describe the shape and we build the
programme.
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Concierge response time
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Deposit-free date holds
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Full-refund window
Legal and regulatory
The fine print, in plain terms
Real-stakes formats run as structured tournament events
under our licensing arrangements, with published rules and
fixed buy-ins. Fun-money formats involve no gambling at all.
The framework is set out in our
legal notice.
Our voyages operate in Australian territorial waters under
Queensland law and maritime regulation. The vessel
operator's conditions of carriage apply to passage; our
event terms cover everything that happens on the floor.
Booking details feed the passenger manifest and your
concierge file only. We comply with the Privacy Act and
never sell data. Full detail is in the
privacy policy.
You choose a full refund or a credit for any future date
within 18 months. Itinerary changes for weather or safety
are not cancellations. The schedule sits in the
refund policy.
Ask another way
Three channels, same answer
Still curious?
The concierge desk is staffed by the people who run the floor. Ask anything, expect a real answer within the hour.